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Program Success Team

The integrated unit of teams powering the full learner journey—connecting strategy, storytelling, support, and service to turn great programs and partnerships into successful student experiences.

All Good Things Come in Threes

The Program Success Team consists of three teams: Enrollment & Student Services, Marketing Communications, and Program Management.

Enrollment & Student Services

The Enrollment team engages prospective students for both the online academic and professional credit programs and provides guidance and assistance with learning about and enrolling in these specific programs. The Program and Student Support Coordinator (PSSC) team works with academic departments to make sure their courses are listed correctly and provides assistance with customizing the courses to reflect the online format. The PSSC team also assists students with registration issues and consistently refines processes to increase retention.

Topics we handle

We Assist Students
The team engages prospective students for both the online academic and professional credit programs and provides guidance and assistance with learning about and enrolling in these specific programs.
We Support Academic Departments
The team works with academic departments to make sure their courses are listed correctly and provides assistance with customizing the courses to reflect the online format.

Nicolas Allion

Enrollment Specialist
Enrollment and Student Services
nallion@charlotte.edu
About

Yvonne Billings

Program and Student Support Coordinator
Enrollment and Student Services
ylbillin@charlotte.edu
About

Louise Carte

Program and Student Support Coordinator
Enrollment and Student Services
lcarte@charlotte.edu
About

Denise Cornell

Implementation Specialist
Enrollment and Student Services
dcornel9@charlotte.edu
About

Emily Graumann

Enrollment Specialist
Enrollment and Student Services
egrauman@charlotte.edu
About

Kory Kebea

Program Specialist, Summer Term
Enrollment and Student Services
kory.kebea@charlotte.edu
About

Samantha Maillet

Enrollment Specialist
Enrollment and Student Services
smaille2@charlotte.edu
About

J. McCain

Director
Enrollment Management and Student Services
j.mccain@charlotte.edu
About

Victoria Post

Enrollment Specialist
Enrollment and Student Services
vpost@charlotte.edu
About

Paula Ruiz Gutierrez

Academic Advisor & Admissions Processor
Enrollment and Student Services
paula.ruiz@charlotte.edu
About

Tyeisha Washington

Enrollment Specialist
Enrollment and Student Services
twashi45@charlotte.edu
About

Kaleena Waters

Planning Specialist
Enrollment and Student Services
kwater12@charlotte.edu
About

Pagination

Marketing & Communications

The Marketing & Communications (MarComm) team attracts and engages prospective students and participants to the School of Professional Studies.

Topics we handle

We Get the Word Out
The team identifies the most effective channels—such as email, social media, web, or print— to promote our programs and ensure the right audiences receive the right information at the right time.
We Handle Branding
Logos, color palette, fonts—the team ensures that the UNC Charlotte brand identity is visually reflected and consistent in all materials.

Chris Duncan

Senior Marketing Manager
Marketing and Communications
Chris.Duncan@charlotte.edu
About

Kendra Jones

Marketing Coordinator
Marketing and Communications
kendra.jones@charlotte.edu
About

Brian Recoma

Marketing Specialist
Marketing and Communications
brecoma@charlotte.edu
About

Elisabeth Thornton

Content Marketing Manager
Marketing and Communications
ethornt4@charlotte.edu
About

Michael Utsman

Associate Director
Marketing and Communications
mutsman@charlotte.edu
About

Franziska Vauth

Marketing Technology Manager
Marketing and Communications
franziska.vauth@charlotte.edu
About

Program Management

The Program Management (PM) team mission is to function as the central nerve center of SPS, driving strategic and operational collaboration between SPS teams and stakeholders to ensure a portfolio of healthy, high-performing programs, measured by enrollment growth and student success. The program portfolio managed by PM Team members includes open enrollment professional credit, online academic credit, and youth programs along with Summer Term.

Topics we handle

We Drive Program Development
The team drives strategic and operational collaboration between SPS teams and stakeholders to ensure a portfolio of healthy, high-performing programs.
We Measure Program Health
The team measures program health by enrollment performance and student success and program management team members lead decisions for program priorities and program sunsetting/closures.

Samantha Abt-Bumgarner

Director
Program Management
sabtbum@charlotte.edu
About

Taylor Faulkner

Program Director, Professional Credit
Program Management
tfaulkn8@charlotte.edu
About

Ashley Gibson

Senior Program Manager, Academic Credit
Program Management
agibso55@charlotte.edu
About

Krystle Kunnathur

Program Director, Professional Credit
Program Management
krystle.kunnathur@charlotte.edu
About

Janeene Humphrey

Program Director, Professional Credit
Program Management
jhumphrey@charlotte.edu
About

Dayle Janus

Program Director, Professional Credit
Program Management
dnsummer@charlotte.edu
About

Elise Marrero

Youth Programs Manager
Program Management
emarrer2@charlotte.edu
About

Tiffany McAfee

Program Manager, Summer
Program Management
t.mcafee@charlotte.edu
About

Jen Principe

Program Director, Academic Credit
Program Management
jprinci1@charlotte.edu
About

Nicole Watts

Program Director, Academic Credit
Program Management
nicole.watts@charlotte.edu
About