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Program Success Team

The integrated unit of teams powering the full learner journey—connecting strategy, storytelling, support, and service to turn great programs and partnerships into successful student experiences.

All Good Things Come in Threes

The Program Success Team consists of three teams: Enrollment & Student Services, Marketing Communications, and Program Management.

Enrollment & Student Services

The Enrollment team engages prospective students for both the online academic and professional credit programs and provides guidance and assistance with learning about and enrolling in these specific programs. The Program and Student Support Coordinator (PSSC) team works with academic departments to make sure their courses are listed correctly and provides assistance with customizing the courses to reflect the online format. The PSSC team also assists students with registration issues and consistently refines processes to increase retention.

Topics we handle

We Assist Students
The team engages prospective students for both the online academic and professional credit programs and provides guidance and assistance with learning about and enrolling in these specific programs.
We Support Academic Departments
The team works with academic departments to make sure their courses are listed correctly and provides assistance with customizing the courses to reflect the online format.

Isabella Welton

Associate Director of Enrollment Management
Enrollment and Student Services
isabella.welton@charlotte.edu
About

Pagination

Marketing & Communications

The Marketing & Communications (MarComm) team attracts and engages prospective students and participants to the School of Professional Studies.

Topics we handle

We Get the Word Out
The team identifies the most effective channels—such as email, social media, web, or print— to promote our programs and ensure the right audiences receive the right information at the right time.
We Handle Branding
Logos, color palette, fonts—the team ensures that the UNC Charlotte brand identity is visually reflected and consistent in all materials.

Program Management

The Program Management (PM) team mission is to function as the central nerve center of SPS, driving strategic and operational collaboration between SPS teams and stakeholders to ensure a portfolio of healthy, high-performing programs, measured by enrollment growth and student success. The program portfolio managed by PM Team members includes open enrollment professional credit, online academic credit, and youth programs along with Summer Term.

Topics we handle

We Drive Program Development
The team drives strategic and operational collaboration between SPS teams and stakeholders to ensure a portfolio of healthy, high-performing programs.
We Measure Program Health
The team measures program health by enrollment performance and student success and program management team members lead decisions for program priorities and program sunsetting/closures.